1.1 Our website www.bigticket.com (this “Site”) is operated by The Big Ticket LLC, a limited liability company incorporated in accordance with the laws of, and with registered office in the Abu Dhabi Airport Free Zone and whose commercial license number is ADAFZ00444 ("we", “us” or “our”). We are the official operator of the Big Ticket brand.

1.2 We use the terms “you” and “your” to mean any person accessing or using this Site or otherwise interacting with us.

2.1 The purpose of this privacy notice (the “Notice”) is to provide you with information about how we collect, generate, and process personal data (“Personal Data”), and about the cookies which are used, in connection with our Site. This Notice should be read in conjunction with this Site Terms of Use available at www.bigticket.com/terms-and-conditions (the “Site Terms”).

3.1 Personal Data refers to any information from which it is practicable for the identity of an individual to be ascertained.

4.1 We may collect and process Personal Data:

(a) through our cloud security services, traffic and security reports that include information on usage of this Site; and

(b) using cookies and other automatic data collection technologies through this Site. For more information on the cookies used by us, please see section 11 on “Cookies” below.

(c) from social media platforms and networks if you interact with us on social media or use features (such as plugins, widgets, or other tools made available by social media platforms or networks) in connection with us or this Site. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

4.2 We may also create information based on our analysis of the information we have collected from you.

5.1 Your Personal Data may be stored and processed by us in the following ways and for the following purposes:

(a) for ongoing review and improvement of this Site to ensure it is user friendly and to prevent any potential disruptions or cyber-attacks;

(b) to allow you to use and access the functionality provided by this Site;

(c) for the management and administration of our business;

(d) for statistical monitoring and analysis of current attacks on devices and systems and for the ongoing adaptation of the solutions provided to secure devices and systems against current attacks;

(e) to administer and protect our business and this Site, including system maintenance, support, reporting and hosting of data, detection of intellectual property infringement or misuse of this Site;

(f) for in-depth threat analysis; and

(g) in order to comply with, and in order to assess compliance with, applicable laws, rules and regulations, and internal policies and procedures.

5.2 Whenever we use Personal Data, we make sure that our usage complies with applicable laws. In particular, your Personal Data may be:

(a) collected based on your consent;

(b) required to fulfil or comply with legal or regulatory requirements to which we are subject; or

(c) necessary for the purposes of our legitimate business interests, such as allowing us to effectively and efficiently manage and administer the operation of our Site.

6.1 We may share your Personal Data within our group of companies for the purposes described above. We will take steps to ensure that access to Personal Data is restricted to employees who have a legitimate interest in the purposes described in this Notice.

6.2 We may also share your Personal Data:

(a) with agents, contractors, third party service providers (such as those providing compliance, administrative, communications, marketing, computer services and other services in connection with the managing, processing and storage of your Personal Data and/or the operation of our Site). These third parties will be subject to appropriate data protection obligations;

(b) if we sell our business or assets, in which case we may need to disclose your Personal Data to the prospective buyer for due diligence purposes;

(c) if required by applicable law, for example if we are under a duty to disclose your Personal Data in order to comply with any legal obligation (including, without limitation, in order to comply with a court order, subpoena or other legal process); or

(d) in response to a request by a government authority, law enforcement agency or similar body (whether situated in your jurisdiction or elsewhere).

7.1 We are a global business and work with service providers located abroad. As a result, you acknowledge and agree that we may transfer your Personal Data to locations outside of the country from which you access this Site.

7.2 Where we transfer Personal Data internationally, we will ensure that it is protected and transferred in a manner consistent with applicable legal requirements.

8.1 We will take all reasonable and practicable steps to keep your Personal Data secure and confidential.

9.1 How long we will hold your Personal Data for will vary and will be determined by the following cumulative criteria:

(a) the purpose for which we are using it – we will need to keep your Personal Data for as long as is necessary for that purpose; and

(b) legal obligations – applicable laws or regulations may set a minimum period for which we have to keep your Personal Data.

9.2 In any case, your Personal Data will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by us in accordance with the criteria in section 9.1.

10.1 In all the above cases in which we collect, use or store your Personal Data, you may have the following rights which you can exercise free of charge. These rights include:

(a) Withdrawal of consent: You can withdraw your consent to the processing of your Personal Data at any time. Please note, however, that withdrawing your consent does not affect the lawfulness of any processing before its withdrawal and we may still be entitled to process your Personal Data if we have another legitimate reason for doing so. For example, we may need to retain your Personal Data to comply with a legal obligation.

(b) Access: You can ask us to confirm whether we process your Personal Data and obtain information regarding the processing of your Personal Data.

(c) Erasure: You can ask us to erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are legally required or entitled to retain it. For example, we may need to retain your Personal Data to comply with a legal obligation or for the establishment, exercise or defence of legal claims.

(d) Correction: You can ask us to rectify or complete inaccurate or incomplete Personal Data.

(e) Restriction: You can object to, or request that we restrict, our processing of your Personal Data in certain circumstances, including in respect of direct marketing. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Data but we are legally entitled to refuse that request.

(f) Transfer: In some circumstances, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format.

10.2 You can exercise your rights by contacting us using the details listed in section 13 below.

11.1 Our Site uses cookies. Cookies are small text files which are likely to be stored on your device when you access or use this Site.

11.2 We use cookies that are “strictly necessary” for the operation and functionality of this Site. These cookies record information necessary for the proper functioning of this Site and are essential to enable users to visit this Site and fulfil express requests from a user (e.g., cookies that temporarily store the contents of an online form). A deactivation of this type of cookies would reduce all or part of the functions of this Site.

12.1 We may update this Notice from time to time. Should we do so, the new terms will become effective from the moment they are uploaded onto this Site. We will use reasonable efforts to notify you of any material changes to this Notice. However, you should check the Notice when you visit this Site to confirm the most recent Notice that applies.

13.1 For further information regarding the processing of your Personal Data by us, this Notice, or in order to exercise the rights mentioned above, you can contact us at help@bigticket.com.